Your team from the PCT-fishing group is there for you as usual. You can still easily and conveniently order and buy your favorite products from our online shop from the comfort of your own home.
However, we would like to let you know that due to the current situation caused by the Covid-19 virus, there are currently delays with our shipping service providers.
You need help or have other questions? No problem - write us your request using our contact form, which is located on our homepage, and your team of experts will take care of your personal message immediately!
We are sure that we will master this difficult time together! STAY HEALTHY!
How can I contact you?
If you have not found an answer to your question in this area, you are of course very welcome to contact us directly.
We have prepared various options especially for you - we are sure that you will like at least one of them!
Your PCT-Fishing team of experts is personally there for you Monday to Friday from 9 a.m. to 5 p.m. (except on public holidays).
Use our exclusive chat! You will find a small white box "Chat with us" on the bottom left of every page of our shop! Click on this box, choose your personal contact person from our PCT support team and describe your request to him - he will certainly be able to help you!
Of course you can also use our secure contact form. We look forward to a nice email from you - of course we will answer you just as nice (:
You can also reach us by phone on +49 (0) 9471 6059711 - we will be happy to help you!
What are the advantages of a user account?
Create your personal user account HERE. After logging in, you can access your order history or see the status of your current order. Another plus point for your own user account: in the future, you will save yourself having to re-enter your personal data for future orders.
What payment options are there?
Your PCT-Fishing quality products can be easily and conveniently paid for via PayPal,
AmazonPay, Klarna invoice, Klarna installment purchase or pay by credit card.
Klarna invoice - what is it all about?
Klarna is a payment service provider that handles the billing for us.
So you only get the goods and have 14 days to pay the bill directly to Klarna. You will receive the invoice by e-mail approximately as soon as we send your package. If you have any questions about your bill, contact Klarna directly.
Simply click HERE to view your invoices. Simply enter the email address you provided when you placed your order. Klarna will send you an access link that you can use to access your invoice. This is not a permanent customer account, but a temporary access.
Of course, you can alternatively contact Klarna customer support HERE, which is available to you 24/7 with its chat, or you can also call Klarna directly: +49 221 669 501 00
How does the ordering process work?
You can easily order our products in our online shop and after completing your order you will receive a confirmation by e-mail.
If you have not received this, it could be for the following reasons:
Perhaps the wrong e-mail address was entered?
Did the email end up in the SPAM folder of your email account?
The order was not successfully completed. Please check in your personal user account whether the order has been received in our system. If this is not the case, please try the process again.
How does shipping work?
We guarantee you Europe-wide SHIPPING!
So that your personal PCT Fishing quality products reach you quickly and in perfect condition, our products are sent to you by DHL, GLS or Hermes within 7 days after receipt of payment (exception: pre-orders if we do not have the product in stock).
Orders over 100 kg will be sent by courier and are NOT free of shipping costs! Prices are calculated separately
How or where can I check my order?
As soon as your order has been packed with your exclusive PCT-Fishing quality products and is ready for dispatch, you will receive an email notification.
When our parcel service provider has picked up and scanned your personal parcel, you will also receive an email with your tracking number. In some cases, this can take up to 24 hours after receiving the shipping confirmation.
You sent me the wrong product. What now?
Your order will be processed with the greatest care and attention, and your exclusive PCT Fishing quality products will be made ready for shipment at any time by hand for their journey to your home. If the wrong product has crept into the package, please write to us using our secure contact form. Please include your order number and let us know exactly what was wrongly sent. Be so kind as to attach a photo of it to the form. Your PCT-Fishing team of experts will surely find a solution!
My order has been sent back. What now?
If an order cannot be delivered for various reasons, it will be sent back to us (the sender).
As soon as we receive the package again and we have scanned it as a so-called "return", you will receive an e-mail notification that your personal PCT Fishing quality products are back in our central warehouse in Burglengenfeld. Please reply to this message and check your delivery address again. We will then take over the correction and print a new shipping label for your order so that it can be sent again as soon as possible and you can continue to pursue your passion, carp fishing (:
My package is missing products. What now?
Oh dear, we are very sorry! There was no bad intention that you did not receive your personal order in full.
Of course, we will take care of a quick subsequent delivery for you.
Write to us easily using the secure contact form that we have set up especially for you. Please let us know exactly what was missing. Your PCT Fishing team of experts will take care of everything else.
My package has been damaged. What now?
We are very sorry that your order arrived damaged! Unfortunately, this is always very annoying. How does it look inside your package? Please check the quantity and condition of the PCT Fishing quality products you have ordered. Use our secure contact form and write us a short message, stating your order number. Please also attach relevant pictures to your message. Our team of experts will surely find a solution to this inconvenience (:
Is it possible to change your order afterwards | add to?
It is very important to us that every customer receives their package as quickly as possible. Since we process and ship your order within a very short time, no subsequent changes are possible.
How can I do the billing | Change delivery address in my customer account?
You can easily change your address in the customer account so that your personal PCT Fishing quality products can be put to full use again after you have moved to your new home there. Just follow the easy step-by-step guide:
Click on the account button, which you can find on the top right of the start page, and log in.
On the right under Account Details, click View Addresses.
You will now see your stored address, which you can edit using the blue box below, or delete by clicking on the white box next to it. You can also choose for each of your stored addresses whether this should be set as your default address. To do this, simply check the "Set as default address" box. You can also simply add another address by clicking on the big blue box "ADD NEW ADDRESS" above.
Don't forget to save!! To do this, click on the blue box "Update address".
Since we want to get your order to you as quickly as possible, the address can no longer be changed for orders that are already in progress.
I would like to delete my personal customer account. How can I do that?
Ooh.. we think that's a pity, but of course we'll take care of your request. Just send us your message via our secure contact form. Please make sure that you use the email address that you entered in your customer account.